Krups FBB2 Convection Digital Convection Toaster Oven Review

We have had a similar model of this toaster oven (with similar digital controls) for more than a year (but less than two years)and now have really become disappointed in its quality and the poor product support coming from KRUPS.This is really too bad, as we have several other KRUPS kitchen appliances that we also use frequently and love, among them an Espresso Machine (our second one as we wore out the first one after four or five years) and a Coffee Bean Grinder.
The overall product functions and performance of this toaster/oven are outstanding, yet the simple things, namely all of the plastic membranes over the control buttons have cracked!We have a Toshiba Microwave in our kitchen that is 17 years old with plastic membranes over its control buttons and they are still in near original condition...I'm not even sure whether this might be a safety issue since moisture and liquids can now get into the controls. (As a much more minor negative on this product, we also noticed right after buying the oven that the LED display fogs up a bit when you toast anything with some moisture in it - we actually took back our first KRUPS oven believing this was a product defect but found it occurred on the replacement oven and have just lived with that quirk).
To make things even worse, we have now been told by Krups (both their North American headquarters and their closest authorized service (in San Francisco) that KRUPS offers no parts for repairing this toaster and that our best plan should be to buy a new one.We are stunned.This product has seen only typical household use by two adults and we paid three to four times more for a KRUPS product than other similar toaster/ovens because we believed in the KRUPS brand.

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Product Description:
This Convection Digital Toaster oven uses convection heating, a method preferred by bakers, which circulates the heat around food to produce more even cooking and browning in a shorter time period and more delicious results. The Krups FBC21145 is a wonderful countertop appliance for cooking meals for two and, once you begin using it, you may never need to turn on your conventional oven again.

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